Work item actions
Work item actions are a way of automating processes that would otherwise need to be done manually as part of a workflow. Work item actions have a trigger and an effect. Work item actions can be used to bundle a complex set of processes into a single button or other trigger.
A trigger is an external force that causes the action to be run. The following triggers are supported.
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On created or updated
Triggered when a work item is created or has been updated
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Work item button
Triggered by a manual button on the work item toolbar
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Schedule button
Triggered by a manual button on the work item log toolbar for the selected schedule
Triggers can be constrained to only occur when some criteria is also met. The following criteria are supported.
- Work item type
- Work item priority
- Work item status (Previous status)
An action can result in one or more effects.
- Set actual start
- Set actual finish
- Notify subscribers by e-mail
- Notify subscribers by sms
- Notify invited users by e-mail
- Notify invited users by sms
- Notify work item log
- Set next status
Work item actions can be enabled and disabled at any time.