Work item setup

Work Items

Work items provide a way for managing the basic items of work within your organisation. There are many different types of work items that organisations need to support. V-Raptor provides a flexible work item capability that allows your organisation to have multiple different types of work items. By default organisations will be setup with an Issues work item type.

Issue work items

Issue work items implement a problem - resolution workflow. An issue is a problem that has been encountered that requires a resolution to be closed.

Work item numbering

Each work item type can be uniqely numbered with a custom prefix. Each prefix obtains sequential numbers unique to that prefix. By default both Issues and Activities share the default prefix of sequential numbers.

Work item types

V-Raptor work items are extensible through work item types. New types can be created to implement a workflow, and existing types can be disabled and re-enabled when required.

Creating a new work item type

1. Click on the menu button to open the menu

2. Make sure the organisation you are creating the work item prefix for is selected

3. Click the gear icon next to the organisation name to go to the settings screen for your organisation

4. Click the Work item types menu option

5. Click the New type button

6. Fill in the new work item type form

   Prefix: select a prefix for numbering new work items

   Type name: give the new work item type a sensible name such as Delivery flight

   Type description: give the type a description to help users know how to use it

   Fleet: limit a work item type for use on specific fleets only or allow the work item type to be used for any fleet

   Scheduling: should the work item type require any scheduling

   • Unscheduled: the work item type does not require scheduling
   • Date: the work item is scheduled on a date only
   • Date and time: the work item is scheduled at a specific time
   • Date, time, and finish location: the work item is scheduled to finish at a different location to where it started

   Enabled: enable and disable the work item type

7. Click submit

Work item types cannot be deleted, they can only be disabled.

Work item statuses

Work item statuses are a customisable status label for each work item. Work item statuses correspond to the kanban columns shown in the kanban work item report.

You can create as many statuses as your organisation requires. The default work item statuses are:

• To do
• In Progress
• Complete
• Cancelled

Creating a new work item status

1. Click on the menu button to open the menu
2. Make sure the organisation you are creating the work item prefix for is selected
3. Click the gear icon next to the organisation name to go to the settings screen for your organisation
4. Click the Work item statuses menu option
5. Click the New status button
6. Fill in the new work item status form

Work item statuses cannot be deleted, they can only be disabled.

Work item priorities

Work item priorities are a customisable priority label for each work item. Each work item priority is assigned a colour. The default work item priorities are:

• Low
• Medium
• High

Work item priorities cannot be deleted.